Professor Chris Kukk believes that compassion may be the key to success in workplaces.  Combining neuroscience and social science, through his research, Professor Kukk developed the LUCA model - his simple four step approach to creating more compassion for practical application in workplaces. This article outlines the LUCA model, and gives the “why” and “how” for each element.

Almost every day we ask for input – in some form or another. Sometimes, we are looking for concrete answers, whereas often, we don’t know what we are looking for, but we know that the person we are asking can provide great value in their answers. Whether you want concrete or creative input, your questioning style is absolutely imperative – as it dictates the type of answer you will receive.

We are often asked which are the most important transitions in business communication. And while there are countless transitionary moments in our professional communication, we have narrowed it down to four key passages where it is important to be able to transition with ease. In this blog we outline those four, and set out some examples for each.

Influence is an important currency in our world, and even more so in our business world. We are all vying for influence in one way or another, and to varying degrees. We strive to influence conversations; we endeavour to influence decisions; we want to influence people. Let’s explore how to do so.

As the world works in a hybrid way and with our teams are becoming increasingly international, it is even more important to ensure that we are running our meetings inclusively; it is critical that we give thought and intention to how we conduct our meetings linguistically, and to ensure our non-native speakers are well supported and accommodated.

Disagreement produces better work outcomes, provides opportunities to learn and grow and fosters improved relationships. Work environments where healthy debate is normalised, have higher rates of job satisfaction and inclusion. Yet disagreement can be hard to master linguistically. This article explores how.

One of the most common things we hear from our clients is “I’d really like to know and use more idioms”. When it comes to expressions, there are SO many, it can be hard to know where to start. This article outlines 10 idioms that begin with the letter T, and that are used in business contexts.

Keeping conversation going can be more challenging as a non-native speaker. But, as part of our training, we focus on breaking it down to a set of language skills you need, rather than becoming overwhelmed with the vague task of “conversing.” Here are some ways to get started.

There are a million and one ways to conduct interviews, and everyone has an opinion. While there is no right or wrong way, there is a growing philosophy that a strengths based approach is best. This article shares the philosophy behind strengths based interviews, and questions you can use today.

The ability to express agreement, disagreement and partial agreement are key skills when speaking any language, and even more so when in a professional context. Frequently, non-native speakers struggle with the nuance of the ‘middle ground’, often preferring to remain silent. This article explores how to do so with ease.

A guest piece by Furkan Karayel. A wonderfully written story of resilience, foresight, dedication and overcoming.

Practically every single client we work with asks for our tips on how to enhance their English outside of the ‘classroom’. Improving your language skills is done formally and informally, actively and passively. Here are our top tips and resources for enhancing your skills in your own time, at home and at work.

Demystifying the English needed to manage hybrid meetings effectively. When it comes to managing meetings and discussions, it’s crucial to get the basics right. This applies to meetings both in person, virtually and the world of hybrid work.

Want to raise the bar with your English? When it comes to speaking another language, expanding your vocabulary is always important. This is especially true where you need to use that language in professional contexts. With that in mind, this month we have chosen 7 idioms beginning with the letter “S” to enrich your conversations and enhance your communication.

Active listening is the foundation for any successful conversation. The opposite of passive hearing, it is a pattern of listening that keeps you fully engaged with your conversation partner, helping them feel seen, heard and valued. Read on for our top tips.

Speaking another language is inherently vulnerable – it is perhaps one of the most vulnerable things we can do. It exposes us to risk, uncertainly and emotional exposure. It strips us of our identity, our status, our usual eloquence, our usual self-confidence. Yet, vulnerability is where and how we connect.

The ability to disagree, is one of the most important skills in communication – particularly when it comes to communicating in professional contexts. Research shows that ‘Productive or Healthy Conflict’ is one of the key differentiators for high performing teams. In other words, we need disagreement for teams, innovation and organisations to thrive.

What is the ultimate goal of communication? Why do you really speak? When you talk, why do you do so? Knowing why you are communicating is crucial – it dictates your tone, language selections, and ensures your stay on track with your points. All effective communication shares 3 things in common…

Interruptions come in many forms – from a short cut in, to the relentless never ending repeat offender. Sometimes irritating, not all interruptions are equal; not all interruptions are to be considered ‘bad’, and in order to know how to handle them, it’s first important to consider the intention behind them.

The ultimate goal when we speak to others, is to connect. In business it is no different – the best presentations, the deals that get closed, the negotiations that get signed, the pitches that win, are all ultimately built on connection.